We provide free tech support for any product purchased on our retail store or online. We will require proof of purchase at either the retail store or the online store, so have your receipt or order information ready. We can provide tech support both at the retail store or over the phone. When you call the ISS technical support line, you will be talking to trained professionals who will have the products at hand so we can use the products to help you troubleshoot. You will always be talking to an ISS employee and will never be transferred to the manufacturers hot-line.