Most of our Products carry a 6 Month Manufacturer’s Warranty. If by chance your product is defective, please call us and we will issue you a Return Merchandise Authorization Number – RMA Number. All returns must have a RMA number and any returns authorized by The International Spy Shop are subject to a 35 % restocking charge.
Warranty coverage does not extend to any product or equipment that fails as a result of purchaser abuse, misuse, unintended use, erroneous voltage, modification, acts of God, or any other act not specifically stated.
The International Spy Shop does not provide a warranty, express, implied or otherwise on any of the products/equipment that we offer unless said product/equipment is an item that we manufacture. All product warranties are those of the manufacturers. If a buyer receives a defective item, we replace or repair that item at our discretion during the warranty period provided said defective item is returned (shipping prepaid by purchaser) complete (i.e. original product box, product packing, product manual, power supple, etc.), or the original manufacturer will replace or repair that item during the warranty period. If an item fails after the warranty period, the buyer should contact the manufacturer. Built-to-order items are not returnable for refund or exchange. Defective built-to-order items will be repaired if failure occurs during the warranty period and the failure is not the result of the purchaser abuse, misuse, unintended use, erroneous voltage, modification, or any other act not specifically covered. None of the products that we offer are covered by any warranty, express or implied, if the purchaser does not use the recommended or offered power supply, or if the purchaser does not use our enclosure (applies to board cameras only).